Job Description
Leading SFR Management Company is expanding to Cleveland, OH and looking to bring on an Assistant Property Manager with a focus on resident relations and leasing. This role will be the point of contact for new residents, and will manage move-ins, welcome home orientations and ensure the resident experience is starts off exceptionally. Ideal candidates will have 2+ years experience working in the SFR space.
Position Details:
- Ensures achievement of the community’s revenue and occupancy goals by directing the community’s marketing, advertising, and sales activities, overseeing on-site traffic, ensuring an appropriate inventory of “ready” apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
- Monitor tenant accounts to ensure timely rent payments and promptly address
- Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
- Ensures the property’s maintenance team members responds and completes resident service requests.
- Monitor tenant accounts to ensure timely rent payments and promptly address delinquent accounts.
- Issue rent reminders, late notices, and other correspondence related to collections.
- Oversee the lease renewal program for appropriate retention rate.
- Collaborate with legal teams on eviction proceedings when necessary.
- Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
- Maintain current knowledge and understanding of the industry, competition, and market, applying this knowledge to gauge the property's success and improve results.
- Maintain accurate and organized records of leases, tenant communications and documents related to properties.
- Performs other related duties as required.
Qualifications
- Two (2) years of experience in leasing, leasing management or as an assistant property management role in Single Family Rental housing.
- Knowledge of the local residential market.
- Proficient in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Great Customer Service skills.
- Able to learn and work with property management applications.
- Quick learner and great attitude.
- Valid real estate license is preferred.
Job Tags
Local area,