Job Description
Role & Responsibilities:
- Ensure responsible Supervision over the branch’s Brokerage Operations, and train other departmental staff as needed on brokerage related issues.
- Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services.
- Assist the Brokerage manager with reviewing and prepping all information required for the brokerage manager to validate and maintain Customs Powers of Attorneys.
- Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements.
- Back up Brokerage manager with preparation of Monthly Statistical and Management related reports for the Dept.
- Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues.
- Assist Brokerage manager with auditing of assigned brokerage files to ensure accuracy and reconciliation
- Close communication with customers, carriers, U.S. Customs, and CFS representatives.
- Coordinate and resolve any shipment issues with local office and overseas offices
- Complete workload duties within normal, reasonable time-period.
- Perform other duties as assigned by the management.
Qualifications:
- Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.
- Three years minimum experience in most phases of the CHB function.
- Knowledge FTZ processes preferred.
- Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use.
- Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
- Proven ability to communicate effectively with clients and vendors.
- Proven ability to suggest and implement corrective actions in case of issues that may arise.
Job Tags
Work experience placement, Local area, Overseas,