Job Description

Job Description

Company Overview: Cosmos Air is a leading provider of high-quality air filtration solutions for residential and commercial clients. We are committed to delivering superior products and exceptional customer service, ensuring healthier indoor environments. We are seeking a dedicated and empathetic Customer Service Representative to join our team and serve as the primary point of contact for our valued customers.

Job Summary: The Customer Service Representative will be responsible for providing excellent support to Cosmos Air customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about Cosmos Air products, services, and policies.
• Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
• Process orders, returns, and exchanges, and assist with product registration.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with sales, technical support, and logistics teams to ensure seamless customer service.
• Identify and suggest improvements in customer service processes and procedures.
• Educate customers on product usage, maintenance, and benefits.
• Stay up-to-date with product knowledge, company promotions, and industry trends.

Preferred:

• Quick Books
• Experience in the HVAC, air quality, or home improvement industry.
• Experience with Zendesk, Salesforce Service Cloud, or similar customer service platforms.
• Bilingual proficiency is a plus.

Skills:

• Customer-focused and patient.
• Strong interpersonal skills.
• Adaptability and ability to handle difficult situations calmly.
• Detail-oriented and organized.
• Team player.

Benefits:

• 401K
• Negotiable pay
• Paid time off
• Paid holidays

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