Job Description
Work Set Up:
Permanent Remote Type of Contract:
Full Time Equipment Provision:
Bring-Your-Own-Device (BYOD) The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat
- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization's CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of a Customer Service Representative?
- Undergraduates are welcome to apply
- Previous customer service experience or equivalent, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications, CRM preferred
- Must be able to meet the equipment requirements for work at home setup (see attached document)
Ninja Perks and Benefits - Competitive compensation
- Paid time off
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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Job Tags
Permanent employment, Full time, Contract work,