Job Description
The Director of Operations is tasked with multi-site support of store operations as well as the development and implementation of training programs and documents with the objective of creating consistency in operational excellence across all locations.
Key Duties and Responsibilities:
Support Car Wash Managers with an eye on continuous improvement and development
Establish the standard for customer service, quality and cleanliness
Travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives
Act as the company expert on wash equipment, chemicals and application processes and service initiatives
Hire or promote, train and evaluate Car Wash Managers
Partner with HR to address and/or resolve employee relations matters
Field and resolve customer or employee issues as needed
Develop, implement and deliver training programs and support documents that outline best practices for:
Tunnel equipment inspections, maintenance and troubleshooting
Chemical application, inventory, ordering and storage
Opening and closing procedures
Additional initiatives as determined
Essential:
Minimum 3 years of experience in the car wash industry as an operational leader
Advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices
Experience with wash chemicals and their application processes
Cross trained in wash equipment troubleshooting and general repair
Understanding of wash POS systems
Advanced knowledge of MS Office programs
Strong written skills with experience creating training documents
Desirable:
Understanding of DRB programming and customization
Leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem-solving skills
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