Job Description

About the Role:

We are looking for a Seasonal Front Desk Agent at Ashland Hills Hotel plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, provide information about the hotel and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of professionalism and hospitality, the Front Desk Agent contributes significantly to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the hotel and encouraging repeat business.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience with hotel management software.
• Knowledge of local attractions and events.
• Bilingual abilities to assist a diverse clientele.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Manage reservations, including modifications and cancellations, using the hotel management system.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Process check-out transactions and ensure accurate billing for all guests.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Attention to detail is crucial when managing reservations and processing transactions to ensure accuracy and prevent errors. Problem-solving skills are utilized daily to handle guest complaints and inquiries, ensuring a positive resolution. Preferred skills, such as familiarity with hotel management software, enhance efficiency in managing bookings and guest information. Additionally, knowledge of local attractions allows the Front Desk Agent to provide valuable recommendations, enriching the guest experience.

Why work for us?

• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 14.7-16 Yearly Salary

PI294837176ff2-31181-36973035

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