Job Description
We are seeking a friendly, organized, and proactive Front Desk Receptionist to be the welcoming face of our rapidly growing clinic. This key role blends exceptional customer service with administrative support, including managing patient communications, scheduling treatments, coordinating follow-ups, and handling billing. You’ll also support our expanding sales and marketing efforts by responding to leads, educating prospective patients about our services, and helping convert inquiries into appointments. This is an excellent opportunity for a confident communicator with strong time management skills and a passion for patient care to grow alongside a thriving practice.
What You’ll Do:
- Be the face of our clinic—greeting and guiding patients with professionalism and care
- Answer phones and provide timely, friendly support to both new and returning patients
- Respond to ad inquiries and leads via phone, text, or email to help convert interest into booked visits
- Schedule treatments and follow-ups for services like hormone optimization, PRP therapy, shockwave therapy for ED, joint injections, and more
- Educate patients about our regenerative medicine offerings and guide them through their care journey
- Coordinate prescription refills and submit prior authorizations for medications
- Track the patient journey , including treatment progress and follow-up timelines
- Collect payments and handle billing accurately
- Manage patient feedback and ensure every visit exceeds expectations
- Support sales and marketing initiatives, including internal promotions and patient engagement
- Collaborate with team members to enhance customer support services.
Qualifications
- Previous experience as a medical receptionist or in a similar administrative role is preferred
- A strong communicator with sales or marketing experience
- Someone who thrives in a patient-centered environment
- Energetic, compassionate, organized, and detail-oriented
- Comfortable with technology and multitasking in a dynamic clinic setting
- Experience with EMRs, Google Suite, task management software such as Dockhealth or Asana are recommended
Perks:
- Employee pricing on all services and products
- Be part of a collaborative, purpose-driven team
- Opportunity to grow with an innovative clinic changing lives through regenerative care
About Us:
The How Clinic is a regenerative medicine and optimization practice helping people live longer, stronger, and better. Our services include hormone therapy, sexual health solutions, PRP and joint injections, shockwave therapy, and more. Our tagline says it all: You. Better.
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