Job Description
Job Description
Job Description
Position Title- Help Desk Analyst ( CRM Dynamics 365 exp required) hybrid; 3 days onsite, 2 days remote
Location- Newark, NJ 07102
Duration- 12+ month contract
Pay:- $25/hr-$35/hr
Required
- Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
- Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
- Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships.
- Collaborate with team members to share knowledge and strategies for resolving user issues.
- Document user interactions and resolutions, contributing to a comprehensive knowledge base.
- Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
- Conduct basic training sessions for users on CRM functionalities and best practices.
- Demonstrate independence in problem-solving while being a supportive team player.
- Resolving help desk tickets for various computer and user-related issues.
Knowledge, Skills, & Abilities
Proven help desk experience, preferably in a CRM environment.
- Familiarity with CRM Dynamics 365 and its functionalities.
- Strong troubleshooting skills and the ability to analyze and resolve user issues effectively.
- Excellent communication skills, both verbal and written.
- Detail-oriented with a focus on accuracy and quality in all tasks.
- Ability to multitask and prioritize effectively in a dynamic environment.
- A friendly, responsible attitude and a commitment to providing outstanding user support.
- Background in Windows 11, including system navigation and troubleshooting.
- Experience in network troubleshooting and resolving connectivity issues.
[email protected]
Direct : (718) 874-6318
Infojini Consulting
Job Tags
Contract work,