Job Description
About the Role:
We are seeking an experienced and results-driven Hotel Manager to oversee daily operations at our hotel in Tulsa, OK . The ideal candidate will have prior Choice Hotels experience, a strong background in hospitality management, and a commitment to delivering exceptional guest experiences. This role requires leadership, financial acumen, and operational expertise to drive efficiency, profitability, and guest satisfaction.
Key Responsibilities:
- Oversee the day-to-day hotel operations, ensuring smooth and efficient functioning across all departments, including front desk, housekeeping, maintenance, and food services.
- Implement and maintain Choice Hotels' brand standards to ensure compliance with corporate requirements.
- Monitor and enhance guest satisfaction by addressing concerns promptly and ensuring excellent service delivery.
- Manage staff hiring, training, and scheduling to ensure optimal workforce performance and adherence to company policies.
- Develop and execute revenue management strategies, including room pricing, occupancy optimization, and cost control measures.
- Ensure compliance with health, safety, and security regulations, including maintaining a clean and safe environment for guests and employees.
- Oversee budgeting, financial reporting, and cost management, ensuring profitability and efficient resource allocation.
- Maintain and improve hotel ratings and reviews on platforms like TripAdvisor, Google, and Choice Hotels' internal review system.
- Handle vendor and supplier relations, ensuring quality service and cost-effectiveness in procurement.
- Foster a positive work culture, promoting teamwork, accountability, and professional development among staff.
Key Qualifications:
- Proven experience as a Hotel Manager, General Manager, or Assistant Hotel Manager, preferably within Choice Hotels.
- Strong knowledge of hotel operations, revenue management, and hospitality industry trends.
- Excellent leadership and team management skills with the ability to motivate and train staff effectively.
- Strong financial acumen, with experience in budgeting, cost control, and revenue optimization.
- Exceptional customer service and communication skills to engage with guests and address concerns professionally.
- Ability to multitask and problem-solve in a fast-paced hospitality environment.
- Must pass a comprehensive background check (no criminal record).
- Proficiency in hotel management software and Microsoft Office Suite.
Preferred Qualifications:
- Experience managing midscale or economy hotels within the Choice Hotels brand.
- Knowledge of property management systems (PMS) such as ChoiceAdvantage.
- Previous experience in franchise compliance and quality assurance audits.
- Ability to drive operational excellence and guest satisfaction metrics.
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