Job Description

Our client is seeking a highly skilled and experienced HVAC Service Manager to play a pivotal role in overseeing daily operations and ensuring the seamless coordination between office operations and field teams. This leadership position is responsible for delivering top-quality service, optimizing operational efficiency, and enhancing the overall customer experience.

As the HVAC Service Manager , you will report directly to the General Manager , overseeing dispatch, procurement, and client services professionals while closely collaborating with field operations teams to drive strategy execution. Above all, you will be a customer service champion , leading your team to exceed client expectations consistently.

Key Responsibilities

Customer Relationship Management

• Maintain proactive communication with clients, ensuring transparency, responsiveness, and a commitment to service excellence.
• Oversee quality assurance metrics, including first-time-fix rates, service level agreements (SLAs), and overall customer satisfaction .

Operational Leadership & Efficiency

• Coordinate across departments (Dispatch, Warehouse & Procurement, and Field Technicians) to ensure accurate work order assignment and on-time project completion .
• Oversee technician performance, including safety compliance, job site cleanliness, vehicle inspections, and uniform adherence .
• Manage warehouse operations, ensuring efficient inventory management and procurement processes .

Team Leadership & Development

• Create and manage on-call schedules in collaboration with Lead Technicians to ensure consistent service coverage.
• Lead weekly team meetings , focusing on company updates, safety discussions, and fostering a culture of collaboration.
• Recruit, interview, and hire technicians and operational staff, ensuring the organization maintains a high-performance culture.
• Coach and mentor team members , providing guidance, performance feedback, and support in alignment with company standards.

Strategic Collaboration & Continuous Improvement

• Partner with the General Manager to align operational strategies with overall business objectives.
• Implement new initiatives and drive team-wide adoption of best practices.
• Identify opportunities to enhance service efficiency and optimize project execution , ensuring the company remains a leader in the market.

Compliance & Additional Responsibilities

• Ensure full compliance with environmental regulations and industry standards , including EPA 608 certification requirements for refrigerant handling .
• Adapt to evolving business needs and client requirements as they arise.

Requirements

Qualifications & Skills Required

Experience & Education

• 10+ years of field experience in HVAC and refrigeration services, with proven leadership experience in service or operations management .
• Extensive technical knowledge of HVAC systems, refrigeration equipment, and project scope management.
• EPA 608 certification (or equivalent) required.

Technical & Leadership Proficiency

• Proficiency in Microsoft Outlook, Excel, and Word .
• Demonstrated ability to manage teams, lead meetings, and ensure compliance with operational strategies .
• Strong verbal and written communication skills , with the ability to engage both internal teams and external clients.
• A high level of accountability and commitment to supporting team success.

Physical Requirements

• Ability to work in various weather conditions (heat, cold, wind, rain).
• Comfortable climbing ladders up to 25 feet and working at elevated heights when required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

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