Job Description
We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.
*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.
Job Description
- Solid experience with Windows platform support and relevant troubleshooting.
- Basic Linux (Ubuntu, macOS) operation and troubleshooting
- Experience with Cisco IP phone and Video Conference system maintenance
- Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
- Solid experience with MS Office365 support
- Experience in antivirus/malware incidents cleanup on Windows platform
- Good communication skill and customer oriented
- Good problem solving skill and be able to work independently
- Be able to remote support user over the phone
- Hold positive working attitude and be a committed team player
- Provide basic user training on IT fundamental services introduction
- Must be detail-oriented ,accurate and well organized
- Knowledge of Remedy Incident Management system is a plus
- Ability of speaking Mandarin is a plus
Requirements
- Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
- Printer/fax/copier and Video conference equipment configuration and maintenance
- OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
- Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
- IT hardware inventory (laptop/desktop, spare parts) maintenance
- Attend and actively participate in local OA ticket review meeting on a monthly basis
- Escalate outstanding issues to local IT manager in accordance with published guidelines
- Be able to work overtime on requested business demand such as office move support in the weekend
Job Tags
For contractors, Local area, Immediate start, Remote job, Weekend work,