Job Description

Job Title: IT Help Desk Technician


Location: Deerfield Beach, FL


Job Type: Contract



Responsibilities:

• Provides technical support to end users with their day-to-day technical needs and issues, including assisting with set-up and maintenance of the company issued equipment, workstations, laptops, cell phones, modems, printers, etc.
• Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems.
• Investigates user problems and identifies their source, determines possible solutions, tests and implements solutions.
• Performs installs, upgrades, moves, changes for computer workstation hardware and software, and other technical devices.
• Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
• Troubleshoots computer problems, determines source, and advises on appropriate action.
• Conducts needs assessments, evaluates assistance currently being offered, and develops approaches to enhance company capabilities for user support.
• Provides assessments reports to management on status and recommendation improvements.
• Trains user in learning new company provided applications and assist in problem solving for applications issues.
• Maintains the information resources depository of instructional materials for user applications and makes recommendations for additions to learning aids and tools.
• Maintains records, logs, and reports of assistance.
• Maintains network and PC preventative maintenance logging efforts to ensure network and data integrity.
• Tests new software applications and recommends purchase where required. Trains staff on new applications.
• Maintains confidentiality with regard to the information being processed, stores and accessed by end user on the network.
• Installs, configures, and maintains personal computers, laptops, networks, and related hardware and software.
• Develops and maintains standard operating procedures for the department.
• Provides assistance to the IT Manager as needed.
• Supervisory: May oversee the IT functions in the absence of the IT Manager.

Skills :

• Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
• Strong working knowledge of Windows, Microsoft 365 Office, MS-DOS, communications software, virus protection, and diagnostic software.
• Ability to diagnose and resolve onsite and remote PC related computing problems.
• Ability to communicate technical information to nontechnical personnel.
• Strong follow-up skills and sense of urgency.
• Strong phone and organizational skills.
• Ability to multitask.
• Ability to work well in a team environment.
• Ability to work with a diverse group of people.
• Ability to write reports and business correspondence.

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