Job Description
Overview
Location: Raleigh, North Carolina, United States
Date published: 27-Nov-2024
Job ID: 136817
Description and Requirements
IT Support Specialist (Hybrid 2-3 days a week)
(Tampa, FL or Raliegh, NC)
WHO WE ARE
Wilson is a leading global workforce solutions provider. Headquartered in Tampa in the US, Wilson is a multi-award-winning integrated talent solutions partner. Powered by talent intelligence, our people partner with some of the world's most admired brands to build and maintain sustainable workforces that thrive
A true leader in our field, our global footprint spans six continents and 65 countries (and counting!).
Useful links
Read our glassdoor reviews Join our talent community View our career page
WHAT WE DO
At Wilson, we provide a "fresh take on talent'. We don't believe in a one-size-fits-all approach to talent acquisition. After all, every single business is different and has unique challenges.
We're a people business and we're super proud of our genuine, transparent culture. Our people really do define us, and we don't just hire based on skills - we hire based on character. The Wilson DNA is what sets us apart: collaboration, ownership, integrity, communication and passion.
Learn more about us on social media
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YOUR DAY IN THE LIFE
The IT Support Specialist role will contribute to help desk, system and computer support. Alongside the IT team, the IT Support Specialist will be responsible for certain tasks and special projects may be assigned in addition to the required daily tasks.
YOU WILL:
Configure and support laptops and other computer equipment
Troubleshoot and resolve issues while providing concise and useful updates
Respond to all calls/tickets within agreed SLAs, prioritizing work where necessary
Install and configure applications
Mobile device support
Maintain and troubleshoot LAN / Wi-Fi network
Administration of user accounts for various systems
Provide remote connectivity support
Documentation creation and maintenance
Train employees on internal systems and computer
Other various tasks as requested/assigned
REQUIREMENTS: Proficiency in Microsoft 365
Ability to work independently and manage multiple task assignments
Articulate writing skills suitable for a business environment
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Self-motivated and able to work in a fluid, fast-paced environment
Customer service oriented
Nice to have: Previous Tech Support experience and G-Suite experience
WHAT WE OFFER We're committed to providing a flexible and inclusive work environment that promotes collaboration and work-life balance. As part of our commitment to our employee's satisfaction, we offer optional hybrid work arrangements across multiple locations, including Tampa (Florida), Raleigh (North Carolina), Manchester (UK), Krakow (Poland) and Guadalajara (Mexico). Not based in one of these locations? No worries! We have remote employees based around the world. Interested in learning more about our global presence? Click here.
We have a culture of recognition. Our employee and leadership recognition programs are crafted to acknowledge our DNA, celebrate our successes and build professional esteem.
Unlimited paid time off (known as MyTime), regional holidays, and the opportunity to work from home.
A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings.
EQUAL OPPORTUNITY EMPLOYER
Wilson is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, neurodiversity, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
At Wilson, we're committed to building a diverse and inclusive workforce that celebrates everyone. We welcome applications from candidates of all backgrounds. Our inclusive culture is designed to support all employees in reaching their full potential.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Wilson's internal recruitment team at
[email protected].
Apply now
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Job Tags
Holiday work, Local area, Remote job, Flexible hours, 2 days per week, 3 days per week,