Job Description
Title: Lifecycle Refresh Technician
Location : Washington DC (onsite)
Type : Fulltime
Responsibilities:
- Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
- Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
- Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
- Experienced in the use of Active AD consoles and managing devices and categories
- Push security patches and policies utilizing tools.
- Work with the Tier-3/4 imaging team for image and re-image of the workstations.
- Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
- Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
- Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
- Provide excellent customer service.
- Provide VIP support as needed.
- Provide onsite support and require to be on site five (5) days a week.
Qualifications:
- Bachelors degree and 5 years of relevant experience.
- ITIL V4, Microsoft, Cloud, and workstation-related certifications.
- Possesses or ability to obtain a Public Trust clearance.
Job Tags
Full time, Part time, Remote work,