Emission & Cooling Solutions
Position: General Manager Branch: Dallas
Company Overview
Emission & Cooling Solutions (ECS) remanufactures and distributes components for heavy duty diesel engines with a specialization in emission aftertreatment and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units.
Based in Nashville, Tennessee with multiple locations nationwide, ECS is a premier provider in the
heavy-duty parts industry and features a brand synonymous with exceptional product quality and world class customer service.
Position Overview
The General Manager position at an ECS branch plays a critical role in supporting and overseeing day-to-day operations of the location. Additionally, and importantly, the General Manager is also charged with driving revenue growth through the penetration of key target market segments.
This position requires a motivated, high-achieving self-starter who can act as a ‘micro-owner’ of their business unit. An ideal candidate will showcase the ability to effectively balance business development efforts with strong operational management. Developing high-performing teams, optimizing inventories, managing facilities, and enhancing customer satisfaction are a few specific examples of the key activities needed achieve mastery of the role.
Key Responsibilities
● Drive branch revenue growth and profitability through effective strategic leadership
● Identify, develop, and nurture a pipeline of new target customers within the local market
● Leverage personal and professional network to support market penetration efforts
● Focus on proactive cross-selling and up-selling of ECS products and service to current and
prospective customers
● Gather, measure, and leverage sales data to drive customer acquisition and retention
Customer Satisfaction & Service Excellence
● Diligently manage service quality and resolve customer inquiries promptly
● Regularly solicit and review customer feedback and implement strategies to improve overall
customer satisfaction and quality of service
● Establish and maintain KPIs for customer service metrics
Team Leadership & Development
● Possess the firsthand knowledge of each function needed to effectively hire, nurture, develop,
and lead a high-performance team of professionals
● Oversee the recruiting, termination, training, management, and development of all customer
service and technician personnel
● Rigorously manage team output through systematic performance monitoring, regular feedback
cadence, and quarterly performance scorecards
● Prioritize the development of an employee ‘bench’ to support organizational growth
Inventory & Facility Management
● Optimize inventory and facility management for maximum efficiency and cost-effectiveness
● Direct the total care and control of the branch facilities and assets/equipment
Key Responsibilities
● Conduct regular inventory audits and cycle counts to maintain accuracy and minimize losses
● Operate with a focus on energy-efficient practices to reduce facility operating costs
● Collaborate with senior management to set and achieve financial targets for operational
efficiency and profitability
● Actively monitor key performance indicators (KPIs) for branch profitability and growth
● Address performance shortcomings proactively and collaboratively with management
● Maintain the process of complying with all safety standards and requirements
● Maintain compliance with all Federal, State, and Local laws, statutes, and regulations as well as
all ECS policies and procedures
● Perform miscellaneous job-related duties as assigned
Qualifications
● Bachelor’s degree required
● Minimum 5 years of management experience, preferably in the OEM/aftermarket parts industry
having served automotive, heavy-duty truck, or heavy equipment end-users
● Valid driver's license with a clean driving record
● Ability to lift and carry heavy parts and boxes up to 50 pounds
● Must be able to pass a background check and drug test
● Must be able to provide at least three recent references
Personal Attributes
● Leadership – be able to inspire and motivate a diverse team
● Business Acumen – understands and prioritizes initiatives that drive profitable growth
● Intelligence – possess raw intellect
● Detail Oriented – pays close attention to small details and asks questions when faced with a
lack of clarity
● Results Driven – links decisions to overall business objectives
● Affable & Collaborative – ability to embrace, support and practice a collaborative style and
team-first mindset
● Industrious – utilizes time at work wisely and proactively seeks ways to maintain productivity
and efficiency
● Communicative – possesses exceptional written and verbal communication skills
● High Energy – driven to seek continuous improvement and help build a culture of accountability
Compensation & Benefits
● This position is a full-time salaried position with the opportunity for performance-based bonus
incentives
● Payroll for this position is on a bi-weekly basis
● Benefits Include:
o 401(k)
o Health Insurance
o Dental/Vision Insurance
o Paid Company Holidays
o Paid-Time Off
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