Job Description
Pathways to Public Service Program - IT Specialist - Office of the Chief Technology Officer
Join to apply for the Pathways to Public Service Program - IT Specialist - Office of the Chief Technology Officer role at DC Department of Human Resources
Pathways to Public Service Program - IT Specialist - Office of the Chief Technology Officer
3 days ago Be among the first 25 applicants
Join to apply for the Pathways to Public Service Program - IT Specialist - Office of the Chief Technology Officer role at DC Department of Human Resources
Introduction
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities, including Howard University, the University of the District of Columbia, and Bowie State University, into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment.
Introduction
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities, including Howard University, the University of the District of Columbia, and Bowie State University, into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment.
Application Criteria To complete your application for this role, please submit the following:
- Résumé
- Cover letter detailing relevant experiences
- Unofficial transcript
Duties And Responsibilities Performs call center technical phone support for multiple District agencies and schools. Perform triage and technical assistance in a multi-platform environment. Gathers incident information, troubleshoots, updates, resolves and/or escalates to appropriate groups. Receives telephone calls from customers requesting technical assistance. Triages, troubleshoots, escalates or resolves incidents. Remains abreast of developments in current technologies and related industry best practices and the extent to which these developments may benefit the District government.
Qualifications To participate in the Pathways to Public Service, you must have the following eligibility requirements:
- Graduate from an HBCU with a bachelor’s degree in either December 2024 or May 2025.
- Commit to being a resident of the District of Columbia within 180 days.
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Or Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
And Specialized Experience: This position requires one (1) year of specialized experience equivalent to the next lowest grade level in the District of Columbia government. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
The ideal candidate will have the following skills and experience:
- The candidate will have a minimum of 2 years in providing or working in a customer service background/industry.
- The candidate will have a minimum of 1 year of experience working with Microsoft Windows OS 10 or 11.
- The candidate will have an awareness/familiarity of Apple iOS devices.
- The candidate will have a minimum of 1 year of working knowledge/supporting Microsoft Office 365 suite.
- The candidate must feel comfortable with public speaking.
- The candidate will have a focus in the Information Technology (IT) field.
- The candidate will have excellent written and verbal communication in a professional setting.
- The candidate will need to be flexible as shifts may vary depending on need.
Licensures & Certifications None
Work Conditions/Environment The work is performed in an office setting.
Other Significant Facts Tour of Duty: Monday - Friday 8:30 am - 5:00 pm,
hours may change due to need in the department. Operating Status: In-person reporting is required, however, flexible and limited telework options may be available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment : Career Service - Term (13-month appointment)
Pay Plan, Series, Grade : CS-2210-09
Salary: Apprentices will earn an annual salary of $54,183
Collective Bargaining Unit: This position is not covered under collective bargaining.
Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Essential/Emergency Designation: This position has been designated as an
Emergency position under the provisions of District Personnel Manual Chapter 12. As such, individual(s) in this position may be required in emergency situations to perform crucial duties that are vital to the continuity of medical facilities, public safety, emergency services, and/or other crucial operations. Employees designated as an emergency employee based on the nature and circumstances of a particular declared emergency. An emergency employee who has been designated and activated will be
called in to work, required to stay at work, or required to telework, if approved to do so, during the particular emergency situation.
DC Government Benefits District government provides a full benefits package including:
- Health insurance
- Dental insurance
- Vision Insurance
- Group Life Insurance
- Short-term Disability
- Long-term Disability
- Commuter Benefits
- Flexible Spending Accounts
- Indemnity Coverage provided through Aflac
- Employee Assistance Program: Counseling; legal and financial services; identity theft services; work-life referral services for child and elder care, lactation support, home repairs, pet care, etc.; wellness coaching; and more.
District Government employees earn 4 hours of paid leave each pay period (every two weeks) until they have 3 years of service, at which point they begin accruing 6 hours of paid leave per pay period. The District provides employees with paid leave on 12 annual holidays per year.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment. If you have any questions, or need support with your application, please contact [email protected] for assistance. Seniority level
Seniority level
Internship
Employment type
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Full-time
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Holiday work, Full time, Contract work, Temporary work, Apprenticeship, Internship, Local area, Remote job, Flexible hours, Monday to Friday,