Job Description

Join to apply for the Patient Experience Manager - Boston, MA role at Crothall Healthcare

Job Summary

Responsible for coordinating and directing all patient experience activities within the assigned system. Monitors patient satisfaction initiatives to ensure high client and customer satisfaction, account retention, strong employee relations, and achievement of financial goals. Ensures compliance with all policies and procedures.

Key Responsibilities

• Track financial incentives, penalties, and reporting related to patient satisfaction
• Maintain and support client satisfaction to ensure account retention
• Administer and respond to client/customer surveys
• Monitor and ensure compliance with patient satisfaction initiatives
• Develop and monitor patient satisfaction action plans
• Participate in hospital committees and ensure regulatory compliance (CMS, JCAHO)
• Promote and monitor patient satisfaction progress
• Participate in conference calls and learning sessions
• Recognize employee achievements and develop training plans
• Prepare patient satisfaction reports and standardize departmental operations

Preferred Qualifications

• HS diploma/GED required; 4-year degree preferred
• 2-3 years in customer service training
• 3-4 years in service-oriented operations, preferably in healthcare or hospitality
• Strong coaching and organizational skills
• Proficient in Microsoft Office applications

Apply to Crothall today! Crothall is a member of Compass Group USA.

Associates are offered various benefits including medical, dental, vision, life insurance, disability, retirement plans, and more.

Equal opportunity employer. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace.

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