Job Description

POSITION SUMMARY:

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

1. Understand and model FedEx Office values to customers and team members
2. Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
3. Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
4. Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
5. Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
6. Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
7. Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
8. Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
9. Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
10. Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
11. Be flexible with your schedule - your work hours will be based on business needs and store operating hours
12. All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

1. Associates Degree or some college preferred
2. High school degree or GED required
3. 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
4. Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
5. For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
6. For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

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