Job Description

Senior Product Marketing Manager, Contact Center

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Remote type: Fully Flexible

Locations: San Francisco, California, United States of America; Remote, Washington, United States of America; Remote, Colorado, United States of America; Austin, Texas, United States of America; Remote, British Columbia, Canada

Time type: Full time

Posted on: Posted 10 Days Ago

Job requisition id: R31014

Job Description

Zendesk’s award-winning Product Marketing team is looking for a Senior Manager, Product Marketing: Contact Center to help drive Zendesk’s GTM and product initiatives. This role supports various functions including research, messaging, positioning, GTM support, enablement, and cross-organizational partnership to achieve company goals.

You will collaborate with cross-functional teams across sales, marketing, and product, working closely with senior leaders and global teams across time zones. This role involves hands-on work and requires effective communication and stakeholder management.

Responsibilities:

1. Develop insights into markets, customers, key buyers, and competitors.
2. Use market research to craft differentiated messaging and positioning.
3. Create sales enablement assets based on research insights.
4. Innovate and improve deliverables and processes.
5. Act as a subject matter expert and collaborate cross-functionally.
6. Partner with Product teams for feature launches, roadmap updates, and GTM materials.
7. Develop and execute marketing strategies in coordination with various teams.
8. Support long-range planning and regional programs.
9. Maintain alignment with internal departments like Product, Finance, IT, and HR.
10. Prepare strategic updates and presentations for senior stakeholders.
11. Perform additional duties as assigned, including competitive analysis and messaging.

Skills and Experience:

1. 8+ years in Product Marketing, preferably in CCaaS or enterprise contact center software.
2. Strong business acumen and industry knowledge.
3. Understanding of the contact center industry and customer service platforms.
4. Excellent storytelling skills.
5. Analytical, detail-oriented, with quick insight generation.
6. Ability to engage with senior leadership effectively.
7. Willingness to support execution beyond strategy.
8. Outcome-focused, self-motivated, and customer-centric.
9. BA/BS or equivalent.

Nice to Haves:

• Familiarity with AWS and Amazon Connect.

The US annualized base salary range for this position is $148,000 - $222,000, with potential bonuses and incentives. Compensation depends on experience, capabilities, and location. This role offers a hybrid work model, requiring attendance at the local office part of the week, with specific schedules to be determined by the manager.

About Zendesk

Zendesk builds customer experience software to simplify business interactions, powering billions of conversations globally. We promote a diverse, inclusive, and flexible work environment, including hybrid and remote options.

Equal Opportunity Employer

We are committed to diversity and inclusion. All employment decisions are made without regard to legally protected characteristics. We provide accommodations for applicants with disabilities upon request.

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Job Tags

Full time, Local area, Immediate start, Flexible hours,

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