The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

Collaborative Work Environment
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The  Site Merchandiser (Cross-site)  is essential in translating and implementing merchandising and Digital strategy into the online & App shopping experience. The Site Merchandiser will be responsible for executing fundamental aspects that create the functionality of the e-commerce business and driving customer-centric experiences to grow their respective business. The person in this position will work closely with Buying, Marketing and Canadian Digital teams to enhance and merchandise the online assortment, elevate key events, and deliver a seamless customer journey for owned programs on web and App. The successful candidate:

• Manages day-to-day responsibilities of the App and Services site, inclusive of publishing content, analyzing and acting upon business trends, and site maintenance.
• Serves as subject matter expert to round table partners
• Collaborate with enterprise owners & contributors of key digital initiatives

• Accountable for the delivery of new capabilities, seeking to gain a clear understanding of the capabilities and processes for implementation
• Analyze reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations
• Communicate results to the organization and use the information to drive digital merchandising tactics

• Works with Marketing partners to ensure clarity of messaging and end-to-end landing experience is optimized for all marketing vehicles that strengthen customers to site
• Supports and assists with key E-Commerce initiatives, IT projects, presentations, reports or any other assigned tasks
• Work closely with cross functional team to create new digital experiences which fulfill PetSmart’s “Anything for Pets” promise

KEY COMPETENCIES attributed to creating service include, but are not limited to the following: 

• Highly organized with effective time management and project management skills 
• Ability to initiate multiple projects 
• Ability to manage tight deadlines in a fast-paced environment 
• Ability to identify process improvement opportunities and trends 
• Ability to work independently with minimal direct oversight 
• Proven ability to manage against change in an ambiguous environment
• Coachable and passionate for continuous self-improvement
• Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues 
• Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word 
• Exhibit professional and entrepreneurial initiative

EDUCATION and/or EXPERIENCE  

• Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
• 3+ years of Merchandising, Digital Marketing, E-Commerce or Analyst experience

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.